Anthony Penaloza
1/5
I HAVE PAPERWORK/ DOCUMENTATION AS PROOF: Please read this review entirely because my review will without any doubt, save you from disappointment, frustration and wasted time to say the least… Possibly even worse! I will admit and take full accountability, that this is where I went wrong from the start. I should’ve read the reviews before I went ahead to schedule a visit. I could’ve saved myself a lot of wasted energy and time but GOD does work in mysterious ways, He saved me! The only positive result that came away from this whole experience was that I didn’t continue forward as their patient, thank GOD! So this is what happened, my dental need was for a bad cavity filling in one of my back teeth that makes it unbearable to chew, so I can’t eat nor drink on that back side. Imagine that discomfort and obstacle that I have lived with all day, everyday smh. I was first seen by Dr. Sharmin for my initial consultation and exam, he then referred me to Dr. Mojd ( Endodontic ) who was nice and helpful, suggested that I come back to repair and restore the refilling. This is when it went downhill, on my way out the female staff who work the front desk and including the office manager, all lack professionalism and competence which revealed a major red flag. Both Martha and Lauria refused to schedule me until I could receive a confirmation from my insurance company for payment verification authorization. Unless they said, I can pay out of pocket then I can schedule. *HERE’S THE KICKER! When I told them that I can’t pay out of pocket and after the insurance company called them to discuss authorization, they switched up saying that their office doesn’t do this type of work and that I need to go else where. THE SAD PART: is that they admitted to my insurance on a recorded call that would only see me if I pay out of pocket, so which one is it? This is how they got caught up in their lies, so now they are confirming to schedule me for the procedure ( they claim, they don’t do at their office. ) only if I pay out of pocket. *ESCALATED THE CALL TO OFFICE MANAGER: She was no help, undermined me, dismissive was more confused than me and didn’t even know what was going on other than that I couldn’t get scheduled.
Conclusion: I’m just blessed that I didn’t get the procedure completed at the office because now after I have read all the bad reviews, the doctors might’ve seemed nice to me when I met them at first glance but according to all the bad experiences, I was saved from further disappointment and agony. JUST STAY AWAY FROM THIS OFFICE BECAUSE MY NEXT COMPLAINT IS GOING TO THE DC DENTAL SOCIETY, DC DEPT OF HEALTH, AMERICAN DENTAL ASSOCIATION, ATTORNEY GENERAL’S OFFICE CONSUMERS AFFAIRS COMPLAINT DEPT and with the Better Business Bureau. I have to do this for everyone who has fallen victim and to save anyone else from future trauma and distress.
