Car Pros Hyundai of Renton Service - Renton, Washington

TOMOHIRO KANEDA

As always, Andy from the maintenance team is quick and helpful with bookings,etc. I've been doing oil changes and maintenance here for 6 years since I bought my car. No problem. The waiting room is also clean and relaxing.

Kaveh Saleminejad

If you value your time and sanity, avoid this dealership at all costs. After my Hyundai Kona’s tire ripped, I had it towed to Car Pros Hyundai Renton via roadside service. The next morning, I was left on hold for 30 minutes just for them to tell me they hadn’t even opened the car key envelope. After another half-hour on hold, they finally found it and then texted me a number for updates, which no one ever responded to. When I called back, I was left on hold for over an hour, only to be told they don’t have the “bandwidth” to work on cars brought in by roadside service. The rude employee couldn’t care less and suggested I tow my car somewhere else.

This dealership is a complete disaster. They don't communicate, waste your time, and clearly don't care about their customers. If you have an emergency or need reliable service, do yourself a favor and go anywhere else. Car Pros Hyundai Renton is an embarrassment to the Hyundai brand.

Todd Kalhar

The only reason they got two stars is because the facility was clean and easy to find. Aside from that, their pricing for basic 30k services was exorbitant. When I asked to only have certain services done (a la carte), I was told I wouldn't get the discounted bundle, which was just over $1k for a 2 year old vehicle with little to no serious wear. So many of these services are less than an hour of labor and under $50 in parts/materials. All told, even with a high labor cost, most of the services I was charged multiple hundreds of dollars for should have been no more than $150 each.

Because my gas tank was low, the paid for "Fuel System Flush" was simply a bottle of fuel line cleaner that I get to put in the tank myself once I put more gas in. To add insult to injury, I was charged an extra 3% service charge fee to pay for the work with my credit card.

Overall, I felt completely ripped off by Car Pros and treated like a cash cow. When voicing my dissatisfaction, I was simply told by the service agent that "I don't set the prices" and was handed two (2) car wash coupons on the way out the door as compensation.

I will never be going back to Car Pros for service again, and I was considering a trade-in to move up to a Hyundai SUV ... if I do, there is no way I'll go to Car Pros ... almost certain I'd just get ripped off yet again.

Dibyesh Giri

I had a fantastic experience with Car Pros - Hyundai. My car unexpectedly went into Limp Mode, and I had to tow it to their office on a Saturday. On Monday, I received a call from their Service Manager, Andy, who guided me through the process. I was anxious about the issue and, more importantly, unsure how long my car would be in the shop, as I also needed to drop my child off at school early in the morning during winter.

I reached out to Andy, requesting assistance, and he went above and beyond. He ensured that my car's diagnostics were completed in the next couple of days and promptly fixed the issue. Seeing my car back brought immense relief, especially for my son, who was delighted. Thank you, Andy, and Car Pros Hyundai of Renton, for providing exceptional service. To Andy, if you happen to read this review, please know that you are a wonderful employee and ambassador for Car Pros, and Hyundai should be aware of your outstanding contributions.

D Palo

Similar to others who have left reviews, my experience was disappointing after purchasing a new vehicle and then pursuing Service at this dealership.

The challenges I experienced were first needing to wait nearly one month to get an appointment for a simple tire rotation. Second, on the day of service, it took nearly 3 hours for them to perform the rotation as part of the “free” maintenance that is included with the new vehicle purchase. This 3 hours was simply for the rotation, as no other typical “niceties” were included such as a car wash or basic vacuum nor oil change since the car is an EV (to be fair they did provide a car wash coupon, which was appreciated). This was pretty disappointing and of questionable value given the time and effort required for such a basic service. They also neglected to reset the service notice reminder on the vehicle.

Also please beware that if called, they are unlikely to answer the phone. I truly hope the management will address the issue or hire more staff.

Buyer beware for those that are looking to buy a new car and get it serviced at this dealership.

Update: more recently things seem to have improved with answering of phones and appointment wait times. Updated stars accordingly

David Avery

Had a flat and needed air in my tire. I had spoken with a gentleman who had said they were all booked up for the day. I had reiterate that I just need my tire inflated, and still insisted they were too busy. Thank goodness, Dodge was right across the street and they had checked all my tires in less than 10 minutes.

Rainier Fence&Deck Estimations

Really nice people.
Scheduled a door not closing properly, a check system light, and to repair back interior carpet protector that keeps falling off back seat.
They said there is a 6hr recall, so they'll need it the weekend.
Door still doesnt shut properly and check light still keeps coming on. They basically gave a shrug shoulder on door not closing properly

Miguel Gallegos

Went in to price shop. Couldn't work out a good payment to agree on. No big deal. But when we went back in they were talking bad about us cause they thought we were gone. If u wanna get talked bad about behind your back. Go see these guys?