California Dental Care and Orthodontics - Rancho Cucamonga, California

Erika Tututi

I never post reviews, but I think it’s important for people to be aware that they will get surprise bills after years is service because their billing department doesn’t do their job. I addressed an issue with my insurance on a timeline manner because they didn’t submitted a claim, and even after I did all the work, they still didn’t submit it on time. Consequently, I was responsible for paying only because they waiting too long or they made not even attempted to bill the insurance at all (my insurance didn’t have records of claims). I would strongly recommended to go to another place where you won’t have this problem.

Karen

The office manager, orthodontist, dental assistant and front office staff are all very thorough, organized, very helpful and polite. The consultation appt was well organized and with the use of the high tech scanning machines of the oral cavity which allowed a faster treatment plan as well as a better visual for patients to see the shape, angle, and bite position of each tooth. Excellent and well managed Orthodontic office!!

caryn gates

Please please please do not go to this office!!! U will end up paying for things u never authorized or got done. They are trying to say that it's under new ownership. DO NOT BELIEVE THEM!!!! They are the same terrible terrible office.

Erika Tututi

Their billing department is the WORST! They submit their insurance claims past their timelines, if they actually do. When you contact your insurance, the insurance has no records that they submitted any claims at all. They know the patient is responsible so you don’t become aware of the bill until after the fact (when you no longer can make the insurance responsible for it):

paola lopez

In February 2020, I began my orthodontic treatment with Dr. Patel. However, when COVID-19 hit, my progress was put on hold for a couple of months. Surprisingly, the clinic didn't reach out to schedule my next appointment after reopening; I had to take the initiative myself. Despite this, I understood the challenges they faced during that time.

After completing my two-year payment plan, the clinic unexpectedly started a new contract and charged me for additional services, even though my treatment was interrupted due to the pandemic. Though frustrated, I reluctantly agreed, hoping to continue without further disruptions.

When the time came to start the new phase of treatment, they informed me of a cavity needing a crown, providing a quote without considering insurance coverage. They also suggested wisdom teeth extraction, which I had to finance through Care Credit. After researching further, I decided to delay the wisdom teeth extraction to explore insurance coverage, proceeding only with the crown.

While Ana from the billing department initially seemed helpful, her attempt to withhold my retainer until questioned felt deceitful. Despite clarifying that I wasn't starting a new treatment, she tried to justify her actions. Furthermore, weeks later, she attempted to charge an unagreed-upon amount to my Care Credit account, offering no satisfactory resolution when confronted.

The overall experience left me incredibly frustrated with the clinic's poor customer service. I eagerly look forward to completing my treatment elsewhere, ensuring I won't have to deal with such issues again.

Mr Crabbyface

Carli was amazing. She was incredibly professional, smart, very knowledgeable, fast, and made me feel at ease when I was nervous. I recommend this place 100000%

Mohamed Nooruddin

I recently completed my treatment for braces and I am ecstatic with the results. Dr. Patels treatment plan yielded the perfect desired results and I highly recommend him for any Orthodontic work anyone might require. I had crown and a bridge done as well and am thoroughly satisfied with everything. The staff is great and work hard to ensure a pleasant all-round experience for anyone apprehensive about going to a dental office. The only thing I would like to see is flavored or better tasting Alginate (putty) used to take impressions for trays, retainers and models. Perhaps a Mango flavor......especially when in season.

J C

Great service! The employees were always nice and I always had a positive experience. Great results at the end as well.